• Flash Extraction System: Sales and Service Level Agreement

    1. Industrial-Grade Quality & Core Components

    We guarantee that the extraction system is built for rigorous factory environments. The core fluid control and automation architecture exclusively utilizes industry-leading components, including Siemens PLC systems, Bürkert precision valves, and WIKA high-accuracy sensors, ensuring maximum durability and precise execution of every extraction cycle.

    2. Performance Guarantee: Extraction Stability & Consistency

    Powered by Flash Extraction 2.0 technology, we commit to delivering barista-quality specialty coffee replication at an industrial scale. The system is guaranteed to provide absolute extraction stability and highly accurate real-time TDS and Brix monitoring, ensuring unparalleled flavor consistency across all production batches.

    3. Factory Commissioning and Calibration (FAT/SAT)

    Prior to shipment, the machine undergoes stringent Factory Acceptance Testing (FAT). Upon arrival at the client’s facility, our technical team will execute on-site installation, pipeline integration, and Site Acceptance Testing (SAT). We will rigorously calibrate the fluid control systems and pressure profiles to match the specific target outputs of the client.

    4. Technical Support & System Diagnostics

    To ensure continuous factory operation, we provide a 12-month comprehensive warranty and dedicated technical support:

    Remote Diagnostics: 24/7 online support for PLC logic troubleshooting, sensor data analysis, and software calibration, with a response time of under 12 hours.

    On-site Intervention: For hardware-critical faults requiring physical intervention, our engineering team will be dispatched to the site within a mutually agreed timeframe to restore full production capacity.

    5. Operator Training and Process Optimization

    We deliver comprehensive on-site training for your facility's operators and engineers. The curriculum includes system operation via the control interface, routine maintenance of valves and sensors, and advanced training on adjusting extraction parameters (temperature, pressure, TDS targets) to accommodate different coffee bean profiles and roast levels.

    6. IP Protection & Recipe Confidentiality

    We understand the critical value of proprietary coffee formulations. We strictly adhere to Non-Disclosure Agreements (NDAs). All data logged within the machine, including extraction recipes, bean-specific flow rates, and proprietary production metrics, remain the sole intellectual property of the client and are strictly safeguarded against third-party access.